Finally, Amazon have decided to ship the Kindle internationally - and I've finally got my sweaty mitt's on one! Of course, frustratingly, Sod's Law dictated that I'd already bought a Sony Reader Touch (
reviewed here).
Read on to find out whether the Sony or the Amazon device will become my reader of choice...
Build QualityHaving been spoiled by the superb build quality of the Sony Reader Touch, I was a little disappointed when I first picked up the Kindle. Although it is nicely weighted, at 289 grams, I thought it felt a little too plastic like. The Kindle is an odd shape too. It appears too tall for its width. The overall dimensions of 20cm tall by 13.5cm wide and less that 1cm thick make it look as though it's been put on a medieval rack and stretched. A friend of mine unkindly likened it to an old Speak 'n' Spell toy from the 70's. I find it strange to hold, not unpleasant, just unusual.
The edges of the device contain the usual suspects, including a sliding on/off switch, headphone socket, volume control and USB connector. The front of the device contains buttons for Home, Next, Previous, Menu, and Back. There's also a five-way joystick and a full QWERTY keyboard. All of the controls are quite solidly built from hard plastic, and they look like they'll stand up to the test of time.
The Kindle has no external memory card ports, however, it does have an internal storage capacity of 1.4Gb available for storing content. The device also contains a 3G wireless SIM that can be used to deliver content remotely.
The device is supplied with a power lead that sports a two pronged American plug, so an adapter is required to charge the Kindle directly from the mains socket in the UK. A country specific adaptor is not supplied. However, the plug can be cleverly removed to reveal a standard USB connector. This connector can then be plugged into any powered USB port to charge the device.
Disappointingly, the Kindle is supplied without even a basic case or sleeve, meaning that the screen will be at risk of being scratched until one is purchased.
Taking notes on the keyboard is a bit laborious with my big fingers, but it is so much faster than wrangling with the on-screen keyboard of the Sony. The more I think about the touch interface of the Sony, the more I think how much better the device would have been without it!
DisplayWhilst the device is larger than the Sony Reader Touch, the display is a little smaller, but, it is of better quality. Text appears crisp and pin sharp against the realistic looking paper background. The electronic ink display seems to update more quickly than the Sony device, but only fractionally.
The device has a display resolution of 600 x 800 and supports only 16 levels of grey scale, however, although this doesn't sound like much, pictures and text appear sharp and well defined.
Not having to touch the screen keeps it nice and clean for reading, whilst also reducing glare. In fact, I never found glare to be a problem, even when reading in bright overhead light, the text remained perfectly legible. However, when light is fading, the Kindle text becomes unreadable, just like a conventional book. A simple built in light would remedy this, as it would also improve the Sony.
OperationSwitching the device on and off is achieved by sliding a switch on the top edge. It takes a few seconds for the Kindle to be ready for action, but this isn't really a problem.
Once powered up, the Home screen displays the list of device content. Content is presented on the page as a list of items, one item is underlined, indicating that it is currently selected. The joystick is used to move the current selection up and down the list. When the desired document is reached, the joystick can be pushed to open it.
Having recently purchased the Sony Reader Touch, and used it for a few of weeks, I found myself occasionally prodding at the screen to open a document, but, actually, the five-way joystick and underlining of links works extremely effectively, and I found that I prefer this way of doing things.
Page turning is achieved by using the next and previous buttons on the front of the device. Pages seem to update much faster than on the Sony Reader Touch. Whilst reading, the joystick can be used to navigate around the current page. When the cursor is located over a word, a dictionary definition of the word is displayed at the base of the page.
The text size on the device can be changed between six different sizes, from the really tiny (for me) to the really large. There's even an option to have the device read the text to you. This can be quite an abstract experience, and is only really recommended to see how it works, or doesn't, as the case may be!
I've found that the device can last about 10 days between charges, with a moderate amount of reading, and the wireless turned off!
SoftwareThe Kindle is a completely independent device, and as such, does not require a computer or additional software.
So how does one get books onto the Kindle? Well, that would be the Kindle Store.
The integration between the store, the web and the device is superb. Generously sized samples of books can be downloaded directly to the device, and purchased if required. The whole Kindle Store is searchable directly from the device, or from any computer with an internet connection.
Books, newspapers or magazines bought on-line are transferred to the device wirelessly using the build-in 3G connectivity. Books are retained in the Kindle Store and can be downloaded time and time again. It all works fantastically well. Quite simply, once you've used the Kindle Store to make a purchase, making a purchase in any other way seems quite monotonous. Of course, if you want monotony, you can have it by tethering the Kindle to a computer via the USB cable and transfer documents more conventionally.
This all sounds wonderful, but there's a problem. The technology is brilliant, but, those pesky publishers have decided to get in on the act and spoil things. During my few weeks using the device I've been unable to source quite a few titles from Amazon. It's not that the titles don't exist. It's not that they don't exist in a format compatible with the Kindle. It's not even that the titles don't exist in the Kindle store. It's the fact that some titles that are available for purchase in the USA are not available in the UK due to licensing restrictions.
I queried Amazon about this and received the following statement:
"I apologize this content is currently not available for United Kingdom. Since publishers give us eBook rights on a country by country basis, availability and pricing of titles from the Kindle Store can vary by your home country or region. We are actively working with publishers to get the rights to all titles for every country and adding selection every day."Hopefully, this will be sorted in the coming months. In the meantime I'll have to content myself with the hundreds of thousands of titles available...
Customer ServiceI know I'm reviewing the device here, but I have to mention the superb customer service received from Amazon. I pre-ordered my Kindle the week before its release date. It was dispatched from Kentucky, US, as promised on the 19th October. It arrived on my desk in the UK on 21st October. That's fantastic!
When I switched on my Kindle for the first time, there was a welcome message waiting that was personalised to me! I thought this was a nice touch.
What's more, Amazon subsequently e-mailed me to say that due to strong customer demand for the Kindle 2, it was lowering its price from $279 to $259, and would be refunding $20 to my account. If that's not excellent customer service then I don't know what is!
OK, enough gushing!
ConclusionI'm sad to say that I'm not convinced by the Kindle hardware.
I definitely prefer the Sony's form factor. The Sony build quality is also much better. However, I really dislike the touch screen and its associated glare.
I don't like the positioning of the Kindle keyboard. It's in a very prominent position for something that is very rarely used (by me). Maybe a pull out keyboard would be better. I do prefer the Kindle's way of navigating through the system.
A big plus for the Amazon device is the Kindle Store. It has the ability to become the jewel in Amazon's crown, especially if the licensing issues are sorted out. Even with the licensing restrictions, there are literally hundreds of thousands of books available.
The ability to subscribe to newspapers and magazines, which are scheduled for delivery on the date of publication, as well as buy books is brilliant. Unfortunately articles in newspapers and magazines don't include pictures.
I must say that I've found the whole Kindle experience quite excellent, especially the little touches the Kindle employs like the famous authors that pop-up when the device is switched off, or the integrated dictionary, or the personalised welcome note!
To put it simply though, I don't think the Kindle 2 will become the de-facto eBook reader of choice, nor will it be the last eBook reader I ever buy. Like the Sony, it's still too expensive to appeal to the mass market. The device is also essentially too big. I want my eBook reader to be the size of a more conventional book - more specifically a paperback book. And what's the point of a device if I can't buy the books that I want, even though they exist in the correct format? I find that incredibly strange.
There's lots for Amazon to be proud about with the Kindle experience - I just can't wait for the next version!
Oh well...
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See also my
Sony Reader Touch review.